Dispute Assistance Policy (Discretionary)

Last Updated: January 31, 2026

This policy describes optional tools Arcane Appliance Repair (“Arcane”) may offer to intake and manage disputes between Customers and Technicians. This policy is for transparency only and does not create obligations by Arcane.

In‑home services are performed by Technicians. Technicians are independent businesses and the merchant of record for their Services.

1. Discretionary Assistance

Arcane may (but is not obligated to) provide:

  • intake forms for complaints, warranty requests, and dispute submissions;
  • messaging, scheduling, and documentation tools;
  • evidence collection (photos, notes, invoices);
  • facilitation of payment adjustments (refunds/credits) on behalf of Technicians where authorized; and/or
  • Platform enforcement actions (warnings, suspensions, removal, holds/reserves).

Arcane may modify or discontinue these processes at any time.

2. No Promise of Outcome

Arcane does not promise any particular outcome, remedy, or timeline. Platform actions are discretionary and may depend on available information, payment network requirements, fraud/safety signals, and Technician cooperation.

3. Technician Responsibilities

Technicians remain solely responsible for:

  • Services and workmanship;
  • warranties/guarantees they offer;
  • compliance with law; and
  • maintaining required insurance.

Technicians must cooperate with documentation requests for disputes/chargebacks.

4. Customer Responsibilities

Customers should:

  • provide accurate information and documentation;
  • respond promptly to reasonable requests; and
  • avoid chargeback abuse.

5. Fraud and Safety

Arcane may take immediate protective action (including pausing payouts or suspending access) if it detects potential fraud or safety threats.

Dispute Assistance - Arcane